Managed services & IT operations for reliable systems
A modern IT infrastructure is the backbone of your digital processes. We operate, monitor and maintain for you reliably, proactively and in accordance with clear SLAs. In this way, you can avoid outages, increase availability and relieve your team of routine tasks. Instead of effort, efficiency is achieved with an IT operation that is oriented towards your goals.
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Operational challenges
Modern IT organizations face numerous challenges in daily operations. Typical problem areas include:
Increasing complexity & 24/7 requirements
Nested system landscapes and high availability requirements drive complexity and operating costs Downtime is no longer an option.
Shortage of skilled workers & cost pressure
IT specialists are missing, budgets are shrinking. The balancing act between operation, safety and innovation becomes a feat of strength.
Security threats & compliance
Cyber attacks and compliance requirements are increasing. Without active monitoring and clear guidelines, there is a risk of security gaps.
Growing demands & technological change
New tools, cloud platforms, microservices IT must be able to constantly grow and operate stably at the same time.
Routine tasks vs. core business
Daily ticket handling eats up resources. Strategic projects are stalled, innovation stagnates.
Monitoring is becoming too complex
Increasing variety of tools, distributed systems and hybrid infrastructures make it difficult to keep track of things. Without integrated solutions, monitoring remains fragmented Risks remain undetected.
Our service modules for managed services
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Managed services for applications & platforms
We operate and manage your business-critical usages and end-to-end platforms. This includes Application Management for standard software and individual developments, regular updates and patch management, performance tuning and Release Management new features. Whether it's an ERP system, a web portal or a mobile app, we ensure that your applications run stably, up to date and efficiently so that you can concentrate on your core business.
Cloud operations & infrastructure management
We take over the Run your cloud infrastructure (e.g. in Microsoft Azure, AWS or GCP) as well as hybrid and on-premises environments. Our team manages servers, container orchestration (Kubernetes), databases and networks, including automation of deployments and infrastructure as code. Through active Capacity Management we optimize costs and resource utilization. Your advantage: a smooth cloud operation and an infrastructure that scales with your needs.
IT monitoring, logging & alerting
With comprehensive Monitoring We keep an eye on all systems and applications around the clock. We use modern observability tools (e.g. Azure Monitor, prometheus, Grafana) to monitor metrics, collect logs centrally (ELK stack or Splunk) and intelligent Alerts trigger when there are abnormalities. Proactive monitoring makes it possible to identify problems before they disrupt business operations. Through meaningful Logging and dashboards keep you informed about the status of your IT at any time.
Incident & Problem Management (including SLAs)
Despite all prevention, faults can occur then quick response counts. We establish a clearly defined Incident Management-Process after ITIL-Best practices to efficiently handle incidents and minimize service disruptions. Mandatory Service Level Agreements (SLAs) Determine how quickly we react to faults and fix them. In addition, we operate problem managementto identify recurring causes (root cause analysis) and permanently eliminate them. This is how we ensure that lessons are learned from incidents and that IT services become continuously more reliable.
IT service desk & support services (1st—3rd level)
As a central point of contact for your users, our Service Desk The daily support is friendly, competent and tailored to your organization. We offer multi-level support levels: 1st level support for quick assistance with common inquiries, 2nd level for in-depth technical analyses and 3rd level support in collaboration with developers or manufacturers. Through a ticket system (such as Jira Service Management or ServiceNow), we ensure transparent processing. Your employees and customers benefit from fast resolution times, while your internal IT is relieved of effort.
Security monitoring & operational compliance
Safety is a top priority in business. We continuously monitor your systems for security incidents, for example by connecting to a SIEM (Security Information and Event Management) or security monitoring tools that report suspicious activity. We also ensure compliance with all operational compliance requirements: from access controls and data protection guidelines to audit and documentation requirements. Security incidents are handled in accordance with defined incident response plans. With Codenius as your partner, your IT operations not only remain stable, but also secure and compliant with regulations.
Approach & operating models
Every company has different requirements and we adapt our operating model flexibly to your needs. Our approach and models include:
Benefits with Codenius
With Codenius as a managed services provider, you benefit from a whole range of benefits that go beyond mere cost savings:
Stability and availability
Through monitoring, maintenance and clear processes, we ensure high availability of your systems. Emergency concepts and updates keep downtime to a minimum.
Security & compliance
Our experts ensure regular security updates, monitor threats and ensure GDPR & audit compliance for protected IT operations.
Scalability & flexibility
They grow and scale with them. We adapt resources flexibly and provide additional capacity as required. In this way, your IT operations always remain optimally positioned.
Access to expertise & new technologies
You benefit from our know-how from projects in many industries and from best practices that we bring to your IT. This keeps your company technically up to date.
Binding SLAs & transparency
Clear service level agreements with defined response times and regular reports create security and trust You always remain in control.
Relieve your IT & focus on core topics
We take over operational IT operations and relieve your IT teams of routine tasks. This gives them time for strategic projects, innovation and development.
Frequently asked questions (FAQ)
How do managed services start with Codenius?
First, we analyse your IT landscape and operational processes. In structured onboarding, we transfer knowledge, define KPIs and start operations according to a clear service concept including SLAs.
Which services can be outsourced?
Basically everything that affects your business: application support, cloud infrastructure, monitoring, security, incident management, help desk complete or selective. We cater to your needs.
How is service quality ensured?
Through fixed processes (according to ITIL), clearly defined SLAs and regular service reviews. In addition, we rely on monitoring, reporting and a dedicated contact person for your company.
What happens in case of security incidents?
We act in accordance with a defined incident response plan. Through continuous security monitoring, SIEM connection and clear responsibilities, we identify incidents early on — and react in a structured manner.
How is the collaboration with internal IT going?
Flexible and coordinated: We specifically relieve your team of routine tasks and integrate seamlessly into your organization and tools. You retain control at all times and gain resources for strategic issues.
Start now we support your IT
We take over operational IT operations so that you can concentrate on your core business. Whether applications, cloud or support: With clear processes, monitoring and response times, we ensure stability, security and scalability in a structured, partnership-based and technical know-how.
